FREQUENTLY ASKED QUESTIONS ABOUT
ROSIE THE RECEPTIONIST

Who is Rosie the Receptionist?
Rosie is not so much a "who" as a what. Rosie is a package of automated services that answers your phones when you are out, when your phones ring more than 3-4 times, and/or when all your lines are busy. No equipment to buy, or to be put onsite.

What would I ordinarily get in a basic Rosie package?
All of the following services/features are generally included in a basic package. Keep in mind that we can customize Rosie to fit virtually any type of business.

• Multiple greetings. These can be by time of day, or by event. Such as one for daytime, one for after hours, and one for holidays.
• Multiple menus. You can customize each greeting with a different menu.
• Live Revert. You can choose to allow the caller to reach a live person.
  Examples: On-call emergency personnel, on on-call agent, 24-hour claims office, etc.
  
• Dial by Name: Rosie can provide the caller the opportunity to reach an employee's voice mailbox direct.
• Information Only. Callers who want to leave a message do not want to wade through information first. But callers who want your address, directions, hours, etc. love this option.
  
• A "General Mailbox". This allows callers who don't know who or what they want to leave a message. When a message is left in this voice mailbox, we can "deliver" it back to your main number or cell phone, notify your desktop or cell phone by e-mail, or page your pager or cell phone.

What are some of the advantages that Rosie has over Live Answering Services?

• Rosie will never put the caller on hold.
• When you forward your calls to Rosie, she will answer on the first ring.
• Rosie will never put your caller on hold.
• Rosie answers in the same pleasant voice every time. She never has a "bad hair day".
• Rosie provides precise information; no human error.
• Rosie can provide the caller with information.
• With our fax back option, Rosie can instantly fax back information to the caller.
  

How does Rosie handle "emergency dispatch" of after hour personnel?

This is one of Rosie's strengths. After a message is left, she can page pagers, notify cell phones, deliver messages to cell phones; she can even connect the caller to a cell phone or a landline. And she can do any mix of these, up to five different devices.